Last updated: 4 May 2026
Who we are
The Cross Community Network CIC ("TCCN", "we", "us") is a Community Interest Company based in Wigan, Greater Manchester. We are the data controller for personal information collected through this website.
Contact: info@thecrossnetwork.com
What we collect
- Name, email, phone number and postcode you submit through our enquiry forms.
- Messages you send us by email or through our chat widget.
- Basic technical data (IP address, browser, pages viewed) for security and analytics.
Why we use it
- To reply to your enquiry and provide the service or information you asked for.
- To send updates about TCCN if you've asked us to.
- To improve the website and protect it from abuse.
Our lawful bases are consent (forms, marketing) and legitimate interests (security, basic analytics).
Who we share it with
We do not sell your data. We share it only with trusted processors who help us run the site (hosting, database, email, AI chat). They act on our instructions under written agreements.
How long we keep it
Enquiry data is kept for up to 24 months after our last contact, unless a longer period is required for legal reasons.
Your rights
Under UK GDPR you can ask to access, correct, delete or restrict processing of your data, and to withdraw consent at any time. Email us and we'll respond within one month. You can also complain to the ICO at ico.org.uk.
Changes
If we make significant changes we'll update the date above and, where appropriate, notify you.
Terms & Conditions
Introduction
The Cross Community Network CIC is a non-profit Community Interest Company (CIC). By purchasing products or services from us, you agree to the terms and conditions outlined below.
As a Community Interest Company, any surplus generated through our activities is reinvested into community projects, social initiatives, and local community support programmes.
Printed clothing & merchandise
We source garments and materials from a variety of trusted suppliers and print providers. All garments are professionally pressed and finished in-house by The Cross Community Network CIC.
Garment care
- Turn garments inside out before washing.
- Wash at no more than 30°C.
- Avoid tumble drying where possible.
- Avoid direct ironing onto printed areas.
Failure to follow these care instructions may affect the longevity of the print.
Sizing
Customers are responsible for ensuring all sizes are correct when placing an order. We cannot accept responsibility for incorrect sizes selected by the customer.
Returns & refunds
A 7-day notification period applies from the date of collection or delivery.
Due to the bespoke nature of printed and personalised items, we are unable to offer refunds or exchanges once products have been produced and supplied, except where:
- A manufacturing fault exists.
- A zip or fastening is found to be defective.
- The product supplied differs from the approved design.
Any faults must be reported within 7 days of receipt.
Website design & digital services
The Cross Community Network CIC provides website design, development, digital media, and related online services.
Contracts
A written agreement or quotation will be provided before work commences. Payment of a deposit constitutes acceptance of these Terms & Conditions.
Payment terms
Unless otherwise agreed in writing:
- 50% payment is required before work begins.
- The remaining 50% becomes due upon project completion or when the website is connected to the client's domain name, whichever occurs first.
Failure to make final payment may result in delays to website launch, transfer, or handover.
Domain names & activation
Domain registration and connection times are controlled by third-party providers. Whilst most domains activate quickly, activation and DNS propagation may take 72 hours or longer. The Cross Community Network CIC cannot be held liable for delays caused by domain registrars, hosting providers, or internet infrastructure providers.
Hosting & ongoing fees
Some websites are developed using specialist platforms which may incur higher hosting and platform costs than traditional website hosting.
Monthly fees are agreed prior to commencement and are detailed within the project quotation or agreement. Invoices are generally issued during the first half of each month and must be paid within the agreed payment period.
Business responsibilities
Where a website is created for a business, charity, organisation, or company, the client remains responsible for:
- Compliance with UK laws and regulations.
- Registration with the Information Commissioner's Office (ICO) where required.
- Maintaining appropriate business email systems.
- Ensuring website content is accurate, lawful, and compliant.
We strongly recommend that businesses use a professional email address linked to their domain name.
The Cross Community Network CIC accepts no liability for a client's failure to comply with legal, regulatory, GDPR, ICO, or business requirements.
Limitation of liability
While every effort is made to provide high-quality products and services, The Cross Community Network CIC shall not be liable for:
- Third-party platform outages.
- Hosting provider failures.
- Domain registration delays.
- Email delivery issues caused by external providers.
- Loss of business, profits, or consequential losses arising from use of our services.
Our total liability shall not exceed the value of the service purchased.
Availability
As a community-focused organisation, we support a range of community projects alongside our commercial activities. Whilst we always aim to respond promptly, there may occasionally be delays due to operational commitments or health-related circumstances. We appreciate your understanding and will endeavour to respond as soon as reasonably possible.
